Accident, what to do

“I’ve Had An Accident, What Should I Do?”


  • Report Accident

    It is important to report your incident to your insurance company as soon as possible.

  • Obtain Claim Number

    When you report your incident to your insurance company, they should give you a claim number. It is important to have this claim number before you receive any quotes for your car.

  • Insurance or Private

    While you can obtain a quote without a claim number it is important to know that should you choose to use your insurance, work cannot commence without a claim number

  • Get a Quote

    Book a time with us to receive a quote on damages. After we have finalised your quote, we will send it along with your claim number to your insurance company. Note: We use electronic quoting so your insurance company will receive the quote straight away, and will enable your car to be booked in for repair sooner.

  • Approval (Insurance company assessment)

    Most insurance companies will normally assess your quote within 24-48 hours of it being sent by David Hand Smash Repair. After their assessment, they will send us an approval notification. This means, we can commence repairing your car based on our quote.

  • Get Booked..!

    Once we have received approval, we wil contact you to arrange the best time to get your vehicle repaired.

  • Excess

    If you have an excess, you will need to pay this to David Hand Smash Repair when you pick up your repaired vehicle. It is a good idea to double check with your insurance company to see if you have an excess payable before you arrive.

  • Proud sponsor of

    ABN: 73 001 497 383

    ACN: 001 497 383

    Motor Vehicle Service and Repair Industry license number: 19500241

    MTA member

    Opening Hours

    Monday – Friday: 8am – 4:30pm

    Saturday: 9am – 12pm

    Sunday: Closed