“I’ve Had An Accident, What Should I Do?”
It is important to report your incident to your insurance company as soon as possible.
Obtain Claim Number
When you report your incident to your insurance company, they should give you a claim number. It is important to have this claim number before you receive any quotes for your car.
Insurance or Private
While you can obtain a quote without a claim number it is important to know that should you choose to use your insurance, work cannot commence without a claim number
Get a Quote
Book a time with us to receive a quote on damages. After we have finalised your quote, we will send it along with your claim number to your insurance company. Note: We use electronic quoting so your insurance company will receive the quote straight away, and will enable your car to be booked in for repair sooner.
Approval (Insurance company assessment)
Most insurance companies will normally assess your quote within 24-48 hours of it being sent by David Hand Smash Repair. After their assessment, they will send us an approval notification. This means, we can commence repairing your car based on our quote.
Once we have received approval, we wil contact you to arrange the best time to get your vehicle repaired.
If you have an excess, you will need to pay this to David Hand Smash Repair when you pick up your repaired vehicle. It is a good idea to double check with your insurance company to see if you have an excess payable before you arrive.